The usage of proxies has become critical in our day-to-day online activities. As a result, a rich selection of proxy solutions exists today, with some offering excellent service and others falling short. ProxyRack is one of the providers known for rendering high-quality proxy services to its customers. Before making a purchase, read this article to learn about some of the ProxyRack cons.
ProxyRack was founded in 2012 and boasts over 50 million page requests daily during which it offers rotating residential proxies, datacenter proxies, and residential VPNs. Though ProxyRack is one of the best in the business with almost 10 years of experience in the business, they are not without flaws. Whether you are planning to buy proxy servers from ProxyRack or not, this article will help you understand some of the shortcomings of this service.
One of the most obvious flaws associated with ProxyRack has to do with its limited geo-targeting feature. Geo-targeting is a critical aspect of proxy usage, as it allows you to access content that is geographically restricted. It is a shame that only the premium package members will be able to use geo-targeting, which is also limited to only a few locations. Obviously, this does not pose a problem for users in the US, but it is nonetheless one of the areas worth noting.
In the case of your project requiring geo-targeting capabilities, you can check providers like SmartProxy, Oxylabs, or Bright Data for their premium proxy services, which come at a higher cost than ProxyRack. But I can assure you that every dollar counts. You can also check RSocks if you don’t intend to use the proxy for a long time. Rsocks offers hourly, daily, and weekly packages aside from their monthly subscriptions.
When it comes to the internet, speed is one thing you cannot compromise on. Though ProxyRack is one of the best providers in the market, it is not the fastest you can get your hands on. Many users who shared their experiences with this provider on TrustPilot claim that ProxyRack has connection issues, especially with their Mega residential proxy plans.
No Live Chat
Customer support is another important factor when it comes to making purchases of any kind. You might need to contact the producer should there be an unforeseen challenge as you utilize their product. ProxyRack makes use of email support and assures users of response within a few hours on business days. That might not look like a problem. However, email support alone makes it a bit frustrating, as users have to suspend their project until they receive help. Just imagine having to wait an entire weekend to get a response from customer support.
Live chat, on the other hand, makes the provider-customer relation much easier and faster. This is the main reason it got to our ProxyRack cons list. It enables users to receive support while using their purchased proxies in real-time. This eliminates the need to wait for hours or days to receive a response. If you are looking for a provider with live chat just in case you might need real-time support, then check Oxylabs or RSocks. SmartProxy also provides a wonderful live chat with agents online 24 hours a day.
Relatively Small Proxy Pool
ProxyRack has been in the business of providing proxies for users worldwide for quite a long time. But the total number of IPs in their hands is not all that impressive. ProxyRack has a pool of just about 2 million IPs, which, in my opinion, is too small and might not be the best choice. Why? ProxyRack boasts of over 3000 customers worldwide. All these users are going to use IPs from the same pool. This increases the chances of the IPs getting banned when other users engage in suspicious activities with the proxies.
This might not be a problem for everybody. However, there are other providers such as Bright Data with over 72 million residential IPs, aside from their datacenter and mobile proxies. Aside from the highly impressive pool of over 100 million IP addresses, Oxylabs also offers a service that is unmatched in the industry. More IPs will definitely mean more cash. All things being equal, I can assure you that every dollar counts with these providers.
Free Trial and Refund Policy
One scary thing about buying a new product is not knowing whether it can fulfill your needs. Unlike some providers in the market today, ProxyRack doesn’t have a free trial offer, but in place of that, they have a paid trial with a money-back guarantee when you are not satisfied. You might be asking, why is that a problem? Well, their refund policy isn’t the best you can probably think of.
ProxyRack has very rigid refund policies. For instance, payments made only by credit cards and Paypal are refundable. If you purchase with cryptocurrency or other methods, you cannot refund your money even if you don’t use the plan.
Every provider in the proxy business has its pros and cons, and so does ProxyRack. While some of their features might be right for your project, other aspects might weigh you down.
Critically analyze your project requirement to be sure whether the ProxyRack cons will in any way affect it. You should compare ProxyRack to the alternatives mentioned above and decide on the one you want.